Privacy Policy

Last Updated: 19.02.2025

502 Vineyards ("we," "our," or "us") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other relevant privacy laws. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.502vineyards.com and interact with our services.

By using our website, you agree to the practices described in this policy.

1. Data Controller Information

The data controller responsible for processing your data is:

📍 502 Vineyards
Cay Mah. Demirciler Sok. No:11, Gümüşhacıköy, Amasya, Turkey
📧 Email: info@502vineyards.com
📞 Phone: +90 533 483 03 00

If you have any concerns about your data privacy, you can contact us at any time.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us:

  • Name, email address, phone number, and billing/shipping address when you place an order.

  • Payment details (processed securely via third-party payment providers).

  • Information provided through customer service inquiries or feedback forms.

2.2 Information Collected Automatically:

  • Cookies & Tracking Technologies: We use cookies and analytics tools (e.g., Google Analytics) to track website usage. (See our Cookie Policy for details.)

  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site.

2.3 Information from Third Parties:

  • Payment service providers (e.g., PayPal, Stripe) for secure transactions.

  • Social media platforms when you interact with our content.

3. Legal Basis for Processing Data (GDPR Compliance)

We process your personal data under the following legal bases:

✅ Performance of a contract: To fulfill your wine orders and deliver your purchases.
✅ Legal obligations: To comply with tax, financial, and legal requirements.
✅ Legitimate interest: To improve our services and marketing efforts.
✅ Consent: When required (e.g., sending newsletters or using certain cookies).

4. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing: Managing purchases, payments, and deliveries.

  • Customer Support: Responding to inquiries and complaints.

  • Marketing Communications: Sending promotional offers (only if you opt-in).

  • Website Analytics: Improving website functionality based on visitor behavior.

We do not sell or rent your personal data to third parties.

5. How Long We Retain Your Data

We keep your personal data only as long as necessary:

  • Order-related data: Stored for up to 6 years (to comply with financial and tax laws).

  • Marketing data: Stored until you withdraw your consent.

  • Customer service records: Stored for up to 2 years after resolution.

After this period, your data will be securely deleted or anonymized.

6. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

✅ Right to Access: Request a copy of your personal data.
✅ Right to Rectification: Correct inaccurate or incomplete data.
✅ Right to Erasure ("Right to be Forgotten"): Request deletion of your data.
✅ Right to Restrict Processing: Limit how we process your data.
✅ Right to Data Portability: Receive your data in a structured format.
✅ Right to Object: Stop us from processing your data for marketing purposes.
✅ Right to Withdraw Consent: If you previously gave consent for data processing.

To exercise your rights, contact us at: info@502vineyards.com.

If you believe your data has been misused, you have the right to file a complaint with your local Data Protection Authority (DPA) in the EU.

7. Data Transfers Outside the EU

Since our company is based in Turkey, your data may be stored or processed outside the European Economic Area (EEA). When transferring data internationally, we ensure compliance with GDPR safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the EU.

  • Secure encryption & data protection measures.

By using our services, you agree to these international data transfers.

8. How We Protect Your Data

We implement security measures such as:

✔ Secure servers & encryption for transactions.
✔ Access controls to limit who can view your data.
✔ Regular security audits to prevent data breaches.

If you suspect unauthorized access to your personal data, contact us immediately at info@502vineyards.com.

9. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. You can manage your cookie preferences in your browser settings. See our Cookie Policy for more details.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment platforms). We are not responsible for their privacy policies, so please review them separately.