Terms and Conditions

Last Updated: 19.02.2025

Welcome to 502 Vineyards. By accessing and using our website www.502vineyards.com, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

  • Company Name: 502 Vineyards

  • Registered Address: Cay Mah. Demirciler Sok. No:11, Gümüşhacıköy, Amasya, Turkey

  • Email: info@502vineyards.com

  • Phone: +90 533 483 03 00

These Terms govern your use of our website, including purchasing products, browsing content, and engaging with our services.

2. Eligibility

  • You must be at least 18 years old (or the legal drinking age in your country) to purchase wine from our website.

  • By placing an order, you confirm that you meet the legal requirements for purchasing alcohol.

3. Products & Orders

3.1 Product Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to change or discontinue products at any time.

3.2 Pricing & Payment

  • All prices are listed in Euros (€) and include VAT unless stated otherwise.

  • Payments can be made via credit card, bank transfer, or other methods provided on the checkout page.

  • We reserve the right to update pricing at any time.

3.3 Order Confirmation

  • You will receive an order confirmation email after placing an order.

  • If we cannot fulfill your order, we will notify you and issue a refund if necessary.

4. Shipping & Delivery

4.1 Delivery Areas

  • We deliver to all European countries from Spain.

  • We do not deliver to Turkey.

4.2 Delivery Time

  • Orders are processed within 1-3 business days.

  • Standard delivery times range from 3-10 business days, depending on the destination country.

  • Delays may occur due to customs procedures, holidays, or unforeseen circumstances.

4.3 Shipping Costs

  • Shipping costs vary depending on the destination country and order size.

  • The final shipping cost will be calculated at checkout.

4.4 Customs & Import Duties

  • Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

  • We recommend checking local import regulations before ordering.

If you have any questions about delivery, please contact us at info@502vineyards.com before placing your order.

5. Returns & Refunds

5.1 Return Policy

  • We accept returns only for damaged or incorrect products within 14 days of delivery.

  • The product must be unopened and in its original packaging.

5.2 Refund Process

  • Refunds will be processed within 7-10 business days after approval.

  • Refunds will be issued to the original payment method.

To request a return, contact us at info@502vineyards.com with your order details.

6. Intellectual Property

  • All website content, including logos, text, images, and designs, is the property of 502 Vineyards and protected under copyright laws.

  • You may not copy, distribute, or use any content without our written consent.

7. User Responsibilities

By using our website, you agree to:
✅ Provide accurate information when making a purchase.
✅ Use the website only for lawful purposes.
✅ Not engage in fraudulent or harmful activities.

We reserve the right to block or terminate access to users violating these Terms.

8. Limitation of Liability

  • 502 Vineyards is not responsible for damages arising from the use of our website or products.

  • We do not guarantee uninterrupted access to our website due to technical issues or maintenance.

9. Governing Law

These Terms and Conditions are governed by Spanish law. Any disputes will be handled in the courts of Spain.

10. Changes to These Terms

We may update these Terms at any time. Continued use of our website means you accept the updated Terms.

11. Contact Us

For any questions, please contact us:

📍 502 Vineyards
Cay Mah. Demirciler Sok. No:11, Gümüşhacıköy, Amasya, Turkey
📧 Email: info@502vineyards.com
📞 Phone: +90 533 483 03 00